Appointments and Missed/Short Notice Cancellation Policy

We aim to see our patients on time. If you are kept waiting, there is normally a very good reason and we will appreciate your patience. Our reception staff will keep you informed of any delays.

If you are unable to make your appointment, please give us at least 24 hours’ notice so that we can offer that slot to another patient. Missed appointments or appointments cancelled at short notice may incur a charge.

Complaints & Suggestions Policy

If you are unhappy with any aspect of the care you receive at the practice, please ask to speak with your dentist or our practice manager. We aim to resolve problems in a timely manner and with the utmost professionalism. If you wish to make a formal complaint, you can do so either verbally or in writing. Full details of our complaints policy and procedures are available on request.

In addition, patients may have suggestions to improve our services. We encourage open communications and welcome your thoughts. This can be made verbally or in writing to our practice manger.

Consent and Payment Policies

The practice operates a strict policy of providing written treatment estimates and obtaining written consent prior to treatment. This ensures that all patients are informed of the nature and risks of treatment as well as any charges prior to proceeding with treatment. We kindly request that payment for treatment is made on the day of the appointment. We accept cash, debit cards.

Infection control

As you would expect, we take the safety of our patients and staff very seriously. The practice adheres to all health and safety and infection control guidelines, set by the Department of Health and the British Dental Association.